General Terms and Conditions of Sale

General Terms and Conditions of Sale (GTC)

Field of application The General Terms and Conditions of Sale (GTC) of the "Municipalty of the city of Vianden" apply to all orders placed via our online ticket shop. By placing an order for tickets through our online shop, you accept these GTC in their current version.

Conclusion of the Contract By submitting the order via our website, you make a binding offer to conclude a sales contract. The contract is concluded when we accept your order by email confirmation.

Prices and Payment Terms All ticket prices listed include the legal VAT. Payment is made exclusively through the payment methods offered during the order process. Tickets are only sent after full receipt of payment and acceptance of our GTC.

Tickets Delivery are sent by email in PDF format after successful payment.

Right of Withdrawal and Return The customer has the right to return tickets within 14 working days after receipt without providing a reason. To comply with this period, it is sufficient to send the tickets back on time by email (tickets@vianden.lu). The refund will be made to the card used for payment. The return of monthly or annual subscriptions or already used e-tickets is excluded. Partial refunds for subscriptions or already used e-tickets are not possible.

Data Protection The customer acknowledges and accepts that the "Municipalty of the city of Vianden" and its suppliers may have access to personal data in connection with the provision and maintenance of the website and the provision of services. The "Municipal of the city of Vianden" undertakes to ensure the confidentiality of this data within legal and commercially reasonable limits. No transmission of this data to third parties takes place.

Errors in Writing, Printing, and Calculation The "Municipality of the city of Vianden" undertakes to accept the customer's ticket order under the conditions of the website. In case of writing, printing, or calculation errors on the website, the "Municipal Administration of the city of Vianden" reserves the right to withdraw from the order.

Changes to the GTC The "Municipaltyof the city of Vianden" reserves the right to modify these GTC at any time. The current version of the GTC is available on our website and applies to future orders.

Applicable Law and Jurisdiction The place of performance is Vianden (Luxembourg). The legal forum for all disputes arising from this contractual relationship is, unless another court is legally responsible, the competent court of Luxembourg.

Contact For any questions regarding your order or these GTC, please contact our customer service: Email: tickets@vianden.lu Phone: (+352) 83 42 57"